Shipping Policy

At Fashion by Matteo, we work with global suppliers to bring you unique fashion pieces at affordable prices. Since we operate as a dropshipping store, shipping times may vary depending on your location and the supplier’s warehouse.

1. Processing Time

• Orders are usually processed within 2–5 business days after payment is confirmed.

• During busy seasons or sales, processing may take slightly longer.

2. Shipping Times

• Estimated delivery: 7–21 business days depending on your country and supplier.

• Please note that shipping times are only estimates and may be affected by customs, postal delays, or other factors outside our control.

3. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number by email.

• Tracking information may take a few days to update.

4. Shipping Fees

• Shipping costs are calculated at checkout and may vary depending on the destination and product.

• Occasionally, we may offer free shipping promotions.

5. Customs & Import Duties

• Customers are responsible for any customs duties, import taxes, or fees applied by their local government.

• Fashion by Matteo is not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

• If your package is significantly delayed or lost, please contact us at 📧 abelamatteo3541@yahoo.com, and we’ll work with the supplier/shipping carrier to resolve the issue.