Terms and Conditions
General Information
Welcome to Fashion by Matteo. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
2. Products & Availability
We operate as a dropshipping store. This means products are shipped directly from our suppliers. While we aim to keep product information accurate, availability may change without notice.
3. Orders & Payment
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All payments are processed securely through Shopify’s checkout.
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Orders cannot be modified once placed, so please review your details carefully before confirming.
4. Shipping & Delivery
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Processing times vary depending on the supplier (usually 2–5 business days).
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Delivery times may range between 7–21 business days, depending on your location and the supplier’s warehouse.
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We are not responsible for delays caused by customs, postal services, or circumstances outside our control.
5. Returns & Refunds
Since we do not hold stock ourselves, returns must comply with our suppliers’ policies. In general:
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Damaged or defective items: Please contact us within 7 days of delivery with photos, and we will work with our supplier to resolve it (refund or replacement).
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Change of mind or sizing issues: At this time, we do not accept returns for these reasons unless our supplier explicitly allows it.
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All refunds, if approved, will be processed back to your original payment method.
6. Customs & Import Taxes
Buyers are responsible for any customs duties, import taxes, or fees applied by their country’s regulations.
7. Limitation of Liability
Fashion by Matteo is not responsible for any indirect losses, damages, or delays caused by the supplier or shipping carrier.
8. Contact Us
If you have any questions about these Terms & Conditions, please contact us at: abelamatteo3541@yahoo.com